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Postponement

Postponements Due To Coronavirus Pandemic

We understand that this is a distressing time for all of our customers who have been affected by Coronavirus and we will do our best to help with this.

Please click one of the following links, depending on your booking type:

Wedding Cakes Booked using a Voucher

Our stores are closed for collections, however our delivery service is running as normal. Please complete the following page to request to postpone your order. Click Here 

Please note that under our normal terms and conditions for voucher wedding cakes, date changes are permitted with a minimum of 3 months’ notice only. Out with this minimum notice period, vouchers would normally be lost. Due to the current situation with Covid-19 we want to help our couples where we can and have taken the decision to waiver this and make it possible for a change of date, subject to the regular £25 admin fee which would be applied had we been given 3 months’ notice. 

Although the government have introduced measures to assist businesses at this time, the overheads for our stores and irrecoverable losses which we will incur as a result of this waiver will be at a significant financial loss to the business. The administration systems in place for voucher cakes are electronic and automated and the process of moving such a large volume of dates will also involve a great deal of manual administration work. Please bear with us, we are working through this as quickly as we can. 

We will be working through postponement requests in chronological order. If your date is less than 10 days away and you have not heard from us please contact our office on 0131 531 1570. Please note that if you have previously paid a fee of greater than £25 our office will be in touch to arrange a refund of the difference. 


Bespoke Wedding Cakes (wedding cakes purchased without discounts, promotions or vouchers)

Our stores are closed for collections, however our delivery service is running as normal. Orders can either be re-booked for a future date or we can issue you with store credit which will be valid until 20th December 2022. If postponing, any outstanding balance will be due as per the original terms and conditions, one month prior to the original wedding date. Please complete the following page to postpone your order.  Click Here 

 

Occasions Cakes Booked using a Voucher

Our stores are closed for collections so any bookings for dates before the end of May are currently cancelled. Please don’t worry about your voucher expiring, as we will extend these for use until 30th November 2020, please simply rebook in future for your chosen date.

 

Occasions Cakes (occasions cakes purchased without discounts, promotions or vouchers)

Our stores are closed for collections, however our delivery service is running as normal. Orders can either be re-booked for a future date or we can issue you with store credit which will be valid until 20th December 2022. Please complete the following page to postpone your order, if a new date is not selected we will automatically assign store credit to your name in our system.  Click Here 

 

Cupcakes or Cakepops Booked using a Voucher

Our stores are closed for collections so any bookings for dates before the end of May are currently cancelled. Please don’t worry about your voucher expiring, as we will extend these for use until 30th November 2020, please simply rebook in future for your chosen date.